The eThekwini Municipality is warning residents to be alert to scammers and fraudsters posing as municipal officials or contractors in an attempt to defraud customers, particularly those with outstanding municipal accounts.
These individuals may approach residents with copies of municipal statements, fake disconnection notices, or promises to reduce or cancel municipal debt in exchange for payment. Residents are urged not to engage with such individuals.
Customers who owe the municipality and wish to make a payment arrangement are reminded that arrangements can only be made at the City’s Sizakala Customer Care Centres or designated Municipal Offices such as the Florence Mkhize Building. No arrangement made outside these official channels will be recognised.
Under no circumstances may a municipal official or contractor accept money or cash from a customer. All payments must be made into the municipality’s verified bank accounts or at pay points within the City’s Sizakala Customer Care Centres. For comprehensive details regarding approved payment methods, banking details, and online payment facilities, residents are advised to visit https://www.durban.gov.za/page/accounts-payments.
Residents are encouraged to verify their account balances, payment arrangements, and any notices received at their nearest Sizakala Customer Care Centre. Anyone claiming to represent the municipality must produce official identification, and residents may confirm this with the City before engaging further.
Suspicious conduct, attempted fraud, or extortion should be reported immediately to the South African Police Service (SAPS) or the City Integrity and Investigations Directorate (CIID) toll-free hotline on 0800 20 20 20 or via email at ombuds@durban.gov.za.
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