The Electricity and Energy Directorate is aware that some customers are currently experiencing challenges with purchasing prepaid electricity tokens, while others are unable to load tokens onto their meters. The issue is intermittent and affecting a limited number of electricity meters.
Customers experiencing either of these challenges are urged to report the matter through the Directorate’s Contact Centre on 0803 11 11 11 for assistance.
Alternatively, customers can report the issue through the Directorate’s WhatsApp chatbot on 064 761 7930.
Customers should select ‘Faults’ and then choose ‘Load Key Change Tokens’ when reporting the issue.
The Directorate is currently investigating the matter to establish the cause of these challenges and to ensure that affected customers are assisted as soon as possible.
The City apologises for the inconvenience caused and appreciates customers’ patience and cooperation while investigations are underway.
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