EThekwini Electricity will on 01 October 2014 open to the public a new customer service centre in uMhlanga, North of Durban offering an improved service to residents while saving taxpayers’ transport costs.
Residents from Umhlanga, Durban North, Phoenix, Mt Edgecombe areas have over the years been without the Electricity Customer Service Centre. However, they have been serviced by Besters and Jelf Taylor Crescent Centres.
The Northern Electricity Customer Service Centre, situated in Manhattan House, 15 Twilight Drive near Gateway Shopping Centre in uMhlanga will open its doors to the public to bring government information and services closer to where people live. It will also bring relief to the residents of the Northern areas as they will not have to travel to the City-Centre for their electricity-related matters.
The Customer Centre will be open weekdays everyday from 07.30am to 15.30pm. It will also be opened on Saturdays from 08h00 to11h30.
Residents will be able to access a broad range of services at the Centre, including:
- New Applications
- Upgrade and Pre-Paid Applications
- Application Queries
- Account Queries
- Advice on debt management
- Technical Advice to public, electrical contractors and industry.
- Meter Reading Queries/Appointments
- High Consumption Investigations
- Cashiering Facilities/ Account Payments
- All electrification projects.
The Centre will not only provide assistance to residents living in the Northern areas, but to all customers from other areas.
