Durban’s dedicated workforce and hospitable environment continues to attract international investment with global consultancy and customer experience organisation, Webhelp, choosing the city for its latest location. Attended by key stakeholders, city representatives, Webhelp management teams and local media, Webhelp’s uMhlanga Ridgeside office was officially launched on Wednesday, 27 October.
Against the backdrop of crippling unemployment, particularly among the youth, Webhelp announced that its new office would bring 300 employment opportunities to the region with the people first business inundated with applications from people looking to work as Customer Service Advisors in a dynamic contact centre that deals with international retail campaigns.
“We’ve had such a fantastic response from Durbanites from the start, and have been truly overwhelmed by the high-quality of candidate applications we’ve received to date,” explained David Turner, Chief Executive Officer for South Africa, UK and India. “We’re really excited to be extending Webhelp’s footprint into the great city of Durban, and to witness first-hand the difference we’re able to make. Our latest recruits are joining an extensive global community and will be embarking on a long and successful journey with Webhelp!”
The business, which prioritises a ‘people-first’ approach, has more than 90,000 passionate game changers working across 190 locations in more than 55 countries. This launch will be the fourth of Webhelp’s South African bases, with nearly 5500 agents working across locations at Cape Town, Johannesburg and Pretoria. Durban was identified as a key site in building the company’s capacity while providing much-needed career opportunities to the region.
Sine Majozi, a Contact Centre Associate at the new KZN base commented “For me Webhelp lives up to their culture of trust, respect and integrity. I feel so at home. Every morning I’m excited to come to work because not only do I look forward to learning something new, I’m treated well. I’m very grateful to be a part of Webhelp because it’s caught me at a time where I stepped out of my comfort zone and know what I want in life. I see growth opportunities for every individual who’s willing to work hard. The new office is stunning and also comfortable to be in. It’s more like a home and it makes me feel important and wanted by the Company.”
Webhelp has opened a world-class office environment that truly reflects the cutting-edge quality found in one of the country’s key hubs. Located in prime position near Gateway Theatre of Shopping and extensive public transport links, the building boasts a 4-star Green Energy Rating and water recycling features. This underpins the organisation’s sustainable approach in all decision-making.
In addition to the welcoming work space, the organisation’s ‘people-first approach’ encourages physical, emotional and mental health for all Webhelp employees. This is evidenced by the launch of the Webhelp Health & Wellness Centre in partnership with Momentum, which coincides with the celebration of Mental Health Awareness Month in October.
This incredible facility, located at the new Webhelp site, will include:
· On-site Momentum nurses
· On-site Covid-19 vaccinations
· Dedicated lactating facility for breastfeeding mothers
· Annual health assessments
· Counselling for employee mental wellbeing
· Lifestyle information and education
· Referrals for treatment or follow ups
“With its wonderful climate, ocean views and our well-equipped work space, this is definitely the ideal environment for our passionate game changers to thrive,” said David. “This is just the start of Webhelp’s operations in Durban and we look forward to discovering new opportunities for growth so we can continue to welcome more Durbanites to our family.”
Webhelp’s team creates exceptional brand advocacy and loyalty for a number of leading clients across the globe. From sales to service, they provide end-to-end support for companies, while its talented brand ambassadors drive stronger relationships with brands.
To find out more about Webhelp, visit www.webhelp.com
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