EThekwini has made significant progress to restore water supply in many areas and continues working round the clock on repairs.
Major damage on Umgeni Water infrastructure which supplies the City also resulted in interrupted water supply.
However, through various interventions by the Municipality and Umgeni Water, raw water supply to the Durban Heights Water Treatment Plant (WTP) is increasing.
To stabilise the system, the Municipality is implementing water restrictions (rationing) with immediate effect in some areas in the North, South and Inner West to build up storage. This is to ensure that reservoirs have enough water supply and to prevent them from going empty.
Other areas in the City are not being rationed as there is already constrained supply to them and applying the restriction may lead to the total collapse of the supply systems.
The rationing schedule is based on the shortfall supply from the Durban Heights Water Treatment Plant and the South Coast Augmentation Pipeline (which is at its completion stages of repairs) and will depend on the level of the reservoir at the point of restriction.
And therefore, there are no set time for restriction.
Various reticulation supply pipeline repairs are in progress, but some areas require extensive upgrades, which could take some time.
The City continues to dispatch tankers to supply water to residents in the interim.
The Municipality acknowledges and apologises for the frustration to communities caused by the water challenges. Despite this frustration, communities are urged to ensure unhindered access to water tankers for everyone.
For the list of areas that are subject to water rationing, click on the link below https://bit.ly/395TbtX
Details for Water call centre are as follows:
- Toll free: 0801 313013 or 0800 311111
- What’s App – 073 148 3477
- Email eservices@durban.gov.za
