Craig Richardville Discusses Using Voice-Based Engagement Like Amazon Alexa

Craig Richardville Discusses Using Voice-Based Engagement Like Amazon Alexa:

Charlotte, NC, Aug 15, 2018 — Craig Richardville published an article in the Information Technology Academy Journal, Published monthly by Healthcare Business Insights- discussing voice- based patient engagement.

Carolinas Healthcare System (now called Atrium) began studying Amazon’s business and how they are productive and successful, and examining ways CHS can increase their results. As part of this study, opportunities to better engage and interact with patients as consumers was also studied. This focus let to studying Amazon Alexa’s use of voice communication.

“As we were transitioning healthcare into consumerism and becoming more of a digital vertical, part of what we were looking at were opportunities where we could differentiate ourselves from other,” Craig Richardville explained. “When voice started to become accessible, the next logical step was to look at how we can move voice into the workflow or the offerings that we have for our consumers and our teammates. Being the market leader, we looked to see how we could utilize Alexa to assist our consumers with very minimal disruption. Our goal is to make our services extremely easy.”

CHS wanted to start utilizing Amazon Alexa by transferring over the voice functionalities. After a patient enables the “Carolinas Healthcare” app on their Amazon Alexa, they can vocally ask the device for information about the nearest urgent care and hospital locations, as well as the approximate wait times for those locations.

Next steps include migrating the Amazon Alexa functionalities over to the Google Home Platform.

“We are also considering ways a patient can use the voice functionality to reserve a spot at urgent care, read a doctor’s note, or pay a bill,” Says Craig Richardville.

Richardville encourages other organizations to think ahead and use artificial intelligence to help improve patient care.

For more information, go to Healthcare Business Insights Magazine and also http://www.CraigRichardville.com

CLICK HERE to submit your press release to MyPR.co.za.

Click HERE to submit your Durban / Kwazulu-Natal Press Release.

Why don’t you stay here on your next visit to Durban?

An Upper Room

Click HERE for An Upper Room Durban Accommodation rates and booking info. An Upper Room Bed and Breakfast is situated on the Durban’s ridge, with a spectacular view over the harbour, set away from the main roads in tranquil surroundings and frequented by many species of birds. We are situated at the top of Pigeon Valley which teems with numerous species of wild life. An Upper Room offers peace and tranquility for the business executive or holidaymaker. Children of all ages are welcome, and those who are five-years old and under stay for free. Accommodation is offered in four twin en-suite rooms, all with DStv. Our well-appointed rooms are fully air-conditioned and feature a safe and a heater, with a hairdryer available on request. We serve a full or continental breakfast to our guests depending on their choice and any special dietary requirements are met by prior arrangement. We also offer wireless Internet access and a laundry service for guests' convenience. A … [Book here...]


Click here to showcase your Durban accommodation for free.
About Alan

The one with a "My Complex" - incurable but fun. Grumpy, Cynical, Wise and Idiotic. I can also be found HERE.